Customer Care

"Here at The Mall Maidstone we always work hard to give you the best shopping experience. Our Mall Team are on hand to give you any assistance you may require and our specially trained Ask me Point team are always nearby to answer your queries. We'll help you with wheelchair hire, store locations, current special offers and help you locate Lost property. For further assistance, you can also visit the Mall Management Office situated on level 2 near New Look."

A message from Gavin, General Manager, The Mall Maidstone

The Ask Me Point


If you're looking for a particular store, let our Assistants point you in the right direction.


Lost property

If you have misplaced or found any items simply report the items to one of the assistants at the Mall services on upper level. Or alternatively, please call: 01622 691130


Car Parking queries

 For any parking-related queries please contact our parking provider on

Job Vacancies

From time to time jobs are available in stores and within Mall Management in The Mall Maidstone. Please visit the Customer Services desk to find out more and pick up an application form or visit the job vacancy pages on this website for current job and recruitment opportunities.

Local information

Looking for somewhere to entertain the children? Would like to go and watch a theatre performance? The Ask Me Point assistants can help you with any around town queries that you may have.

WorldHost Recognition

The Mall Maidstone has gained national recognition for its outstanding  customer service after being awarded WorldHost Recognised Business status.

If you have any enquiries please contact the Mall Management on 01622 691130 or email

Mall Management

  • Gavin Cockayne

    Gavin Cockayne

    General Manager

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  • Martin Hayes

    Martin Hayes

    Deputy Operations Manager

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  • Philip Tyler

    Philip Tyler

    Operations Manager

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  • Suzie Brindle

    Suzie Brindle

    Marketing Manager

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