Customer Care

"Here at The Mall Maidstone we always work hard to give you the best shopping experience. Our Mall Team are on hand to give you any assistance you may require and our specially trained Ask me Point team are always nearby to answer your queries. We'll help you with wheelchair hire, store locations, current special offers and help you locate Lost property. For further assistance, you can also visit the Mall Management Office situated on level 2 near New Look."

A message from Andy, General Manager, The Mall Maidstone

The Ask Me Point


If you're looking for a particular store, let our Assistants point you in the right direction.

Gift Card

The new Gift Card from The Mall is the perfect gift for everyone. It can be used in any store equipped with Mastercard, in any of our 6 Malls throughout the country. You can purchase the card from the Ask Me point. You decide how much you want to give and can pre-load the card with up to £1000.

Lost property

If you have misplaced or found any items simply report the items to one of the assistants at the Ask Me Point. Or alternatively, please call: 01622 691130


If you require assistance in calling a taxi, just go to the Ask Me Point and we will call one for you.


Job Vacancies

From time to time jobs are available in stores and within Mall Management in The Mall Maidstone. Please visit the Customer Services desk to find out more and pick up an application form or visit the job vacancy pages on this website for current job and recruitment opportunities.

Local information

Looking for somewhere to entertain the children? Would like to go and watch a theatre performance? The Ask Me Point assistants can help you with any around town queries that you may have.

WorldHost Recognition

The Mall Maidstone has gained national recognition for its outstanding  customer service after being awarded WorldHost Recognised Business status.

If you have any enquiries please contact the Ask Me Point on 01622 691130 or email

Mall Management

  • Martin Hayes

    Martin Hayes

    Deputy Operations Manager

    Email me
  • Philip Tyler

    Philip Tyler

    Operations Manager

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  • Suzie Brindle

    Suzie Brindle

    Marketing Manager

    Email me