Click and Collect


Click & Collect including eBay parcels and Amazon Lockers

At The Mall we pride ourselves on offering convenient, local shopping. Shop online at our retailers and pick your goods up when it's convenient to you, or return products bought online using the Collect+ service at the Mall Management (Middle Mall). You can also order online at and collect or return in the centre using our new Amazon Locker service. 

Please note the opening times are Monday to Saturday, 9.30am to 12.30pm and 1.30pm to 4.30pm.  Parcels can be no bigger than 50cm x 50cm x 60cm and weigh more than 10Kg.


Amazon Locker

What are Amazon Lockers?

Amazon Lockers are self-service kiosks where customers can collect or return their Amazon parcels at a time that's convenient for them.

Find out more about the Amazon Locker service here.

Amazon Locker

Our Amazon Lockers are located on the Lower Level between Golden Boot and the lifts.

Amazon Locker secondary logo

InPost Lockers

We’ve partnered with InPost to bring parcel lockers to The Mall Maidstone to make online shopping and sending parcels super easy. 

How do they work?

Whether you’re picking up or dropping off a parcel, all you do is scan a code and the locker door pops open. This locker will be available to use from 9am to 11pm Monday to Saturday, and 11am – 11pm on Sundays. To find a locker closer to home with 24/7 access, use the InPost Locker finder.

What can I do with InPost Lockers?

If you’re worried about parcels not being delivered safely at home, you can choose to collect them from the locker downstairs. This delivery option is available with some of your favourite brands, including Boohoo, Missguided, Zara, Lookfantastic and My Protein. Find out here how it works.

Returning parcels is a hassle and too time-consuming, right? Wrong! InPost’s Instant Returns service lets you return parcels in seconds to over 100 different retailers without any label printing. Start your return here.

If you’re selling something on eBay or sending a gift to a loved one, posting parcels has never been easier or more flexible. The locker will be available during normal business hours.

Amazon Locker secondary image

Find the InPost locker at The Mall Maidstone



The CollectPlus service is available at The Mall Maidstone. When purchasing items from certain retailers online, simply choose the Click & Collect option and choose to have the item delivered to The Mall Maidstone.  CollectPlus will send you a collection code, which you should bring along with your ID to the Mall Management (Level 2) and collect your parcel.

Find out more about the Collect+ service here.


How it works

CollectPlus offers Click & Collect with over 90 brands, including John Lewis, Asos and House of Fraser. When purchasing your item from any of the eligible retailers, simply select the Click & Collect delivery option and choose to have the item sent to The Mall Maidstone.

  1. Buy online and choose CollectPlus as your delivery option. You can check participating retailers here. 
  2. You’ll be emailed a collection barcode when your item arrives at The Mall.
  3. Take your code to the Mall Management (Level 2) at The Mall and collect your purchase.
Click and Collect

Find out more about the CollectPlus service online at

Click & Collect Stores

The following stores at The Mall offer a click & collect service. Ask in store or visit their websites for more information.

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