Facilities & Accessibility


Please check latest updates with regards to Coronavirus and its impact on The Mall here

Being at the heart of the local community we are committed to ensuring all our guests enjoy their experience of shopping with us and offer a wide range of services for people with disabilities. There are lifts (with audio and low level buttons) to all floor of The Mall Wood green. A ramp also provides easy access from the car park.

Disabled toilets
The disabled toilet is within easy reach on the first floor. It's free of charge and is controlled by radar keys which can be obtained from the Guest Services Lounge. For added peace of mind there is an emergency alarm inside the toilet, should you need it.


Disabled parking
We have disabled parking bays which can be found on level 2 of the west car park (off Caxton Road). 


Wheelchair hire

A wheelchair is available for your use free of charge from the Guest Services Lounge.

Quiet Hour

The Mall understands busy crowds and loud noises can be overwhelming and daunting for some guests and therefore we will hold one quiet hour for children during every family event we run, for details please see our What's On page for upcoming events.

Sunflower Lanyards

These lanyards are universally recognised and can be taken and worn by people with hidden disabilities to signal that help may be required.  Official sunflower lanyards can be purchased from the Hidden Disabilities website - hiddendisabilitiesstore.com

Face Covering Exemption Cards 

If you are exempt from wearing a face covering, please visit www.gov.uk where you can download & print exemption badges, exemption cards or a mobile phone card version.



Freshen Up

We want you to shop in comfort. That's why at The Mall Wood Green we pride ourselves on the accessibility and high standards of our Freshen Up toilet facilities. They can be located on the first floor.


Baby Fresh

It's no fun for little ones (or you) when they are uncomfortable. At The Mall Wood Green our newly refurbished Parent and Baby room has two changing mats, a private feeding cubicle a baby changing and feeding area and a toddler toilet which has an attendant present. It's clean and secure, so you can all take time-out and refresh.



Free WiFi is available for shoppers at The Mall Wood Green. To access the service, check that WiFi is enabled and select '_the mall Free WiFi' from the list of available networks. Open your internet browser and the landing page should appear. If it is your first time using network follow the simple one-time registration process.

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