Facilities & Accessibility


Being at the heart of the local community we are committed to ensuring all our guests enjoy their experience of shopping with us and offer a wide range of services for people with different access needs. There are lifts (with audio and low level buttons) to all floors of The Mall Wood Green. A ramp also provides easy access from the car park.

Disabled toilets
The disabled toilet is within easy reach on the first floor. It's free of charge and is controlled by radar keys which can be obtained from the Guest Services Lounge. For added peace of mind there is an emergency alarm inside the toilet, should you need it.

Disabled parking
We have disabled parking bays which can be found on level 2 of the west car park (off Caxton Road). 

Family parking

Family parking bays can be found on level 2 of the west car park. These are available on a first come first served basis; you do not need a permit but we ask that guests respect others' needs and only use them if visiting with young children.


Wheelchair hire

A wheelchair is available for your use free of charge from the Guest Services Lounge.

Quiet Hour

The Mall understands busy crowds and loud noises can be overwhelming and daunting for some guests, so every Tuesday from 9am-10am the mall music is turned off. We also hold quieter sessions for children during every family event we run, for details please see our What's On page for upcoming events.

Sunflower Lanyards

These lanyards are universally recognised and can be taken and worn by people with hidden disabilities to signal that help may be required.  Official sunflower lanyards can be purchased from the Hidden Disabilities website - hiddendisabilitiesstore.com

Face Covering Exemption Cards 

If you are exempt from wearing a face covering, please visit www.gov.uk where you can download & print exemption badges, exemption cards or a mobile phone card version.



Freshen Up

We want you to shop in comfort. That's why at The Mall Wood Green we pride ourselves on the accessibility and high standards of our Freshen Up toilet facilities which can be found on the first floor.


Baby Fresh

It's no fun for little ones (or you) when they are uncomfortable. At The Mall Wood Green our Parent and Baby room has two changing mats, a private feeding cubicle, a baby change and feeding area and a toddler toilet. It's clean and secure, so you can all take time out and refresh.


WiFi & Phone Charging

Free WiFi is available for shoppers at The Mall Wood Green. To access the service, check that WiFi is enabled and select '_the mall Free WiFi' from the list of available networks. Open your internet browser and the landing page should appear. If it is your first time using network follow the simple one-time registration process.


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