Customer Care

"Our dedicated Guest Services team are always on hand to help. Along with Collect Plus collections and returns, our friendly staff are here to help you navigate the centre." A message from Samantha, General Manager, The Mall Wood Green.

Guest Services opening hours:

  • Monday to Saturday 09:30 - 17:30
  • Sunday 11:00 - 17:00
  • Bank Holidays: Closed

The Guest Services Lounge is located on the 1st floor just past the toilets.


The Guest Services Lounge is located on the 1st floor near the public facilities.


If you're looking for a particular store, let our Assistants point you in the right direction.

Lost property

If you have misplaced or found any items simply report the items to one of the assistants at the Guest Services Lounge. Or alternatively, please call: 020 8888 6667


If you require assistance in calling a taxi, just go to the Guest Services Lounge and we will call one for you.

Job Vacancies

From time to time jobs are available in stores and within Mall Management in The Mall Wood Green. Please visit the Guest Services Lounge to find out more or visit the job vacancy pages on this website for current vacancy details.

Local information

Looking for somewhere to entertain the children? Would like to go and watch a theatre performance? The assistants at our Guest Services Lounge can help you with any around town queries that you may have.

WorldHost Recognition

The Mall Wood Green has gained national recognition for its outstanding  customer service after being awarded WorldHost Recognised Business status.

If you have any enquiries please contact the Guest Services Lounge on 020 8888 6667 or

Mall Management

  • Samantha Davidson

    Samantha Davidson

    General Manager

    Email me
  • Brenda Wallen

    Brenda Wallen

    Operations Manager

    Email me