Customer Care

"Here at The Mall Wood Green we always work hard to give you the best shopping experience. Our Mall Team are on hand to give you any assistance you may require and our specially trained Ask Me Point team are always nearby to answer your queries. We'll help you locate lost property or get a parking permit. For further assistance, you can also visit the Mall Management Office situated on level 1 near the toilets."

A message from Michael, General Manager, The Mall Wood Green

The Ask Me Point, located on the first floor


If you're looking for a particular store, let our Assistants point you in the right direction.

Gift Card

The Gift Card from The Mall is the perfect gift for everyone. It can be used in any store equipped with Mastercard, in any of our 6 Malls throughout the country. You can purchase the card from the Ask Me point. You decide how much you want to give and can pre-load the card with up to £1000.

Lost property

If you have misplaced or found any items simply report the items to one of the assistants at the Ask Me Point. Or alternatively, please call: 020
8826 1912.


If you require assistance in calling a taxi, just go to the Ask Me Point and we will call one for you.


Job Vacancies

From time to time jobs are available in stores and within Mall Management in The Mall Wood Green. Please visit the Customer Services desk to find out more or visit the job vacancy pages on this website for current vacancy details.

Local information

Looking for somewhere to entertain the children? Would like to go and watch a theatre performance? The Ask Me Point assistants can help you with any around town queries that you may have.

WorldHost Recognition

The Mall Wood Green has gained national recognition for its outstanding  customer service after being awarded WorldHost Recognised Business status.

If you have any enquiries please contact the Ask Me Point on 020
8826 1912 or

Mall Management

  • Jackie Webb

    Jackie Webb

    Exhibitions Co-ordinator

    Email me
  • Isaiah Fapuro

    Isaiah Fapuro

    Marketing Manager

    Email me
  • Damien Gough

    Damien Gough

    Operations Manager

    Email me