Coronavirus update

Following the easing of government restrictions, we fully reopened on Monday 15th June in a safe and controlled manner, with measures implemented to ensure strict adherence to government guidelines. We have undertaken extensive planning and consultation with local authorities, retailers and service providers to ensure the health and wellbeing of our shoppers and staff, with detailed guidelines having been issued to our occupiers and centre teams.

Access to the centre will be closely monitored using our existing footfall technology, with visitor capacity carefully controlled to maintain social distancing and to protect our visitors, occupiers and staff. If the density of shoppers rises to levels that may prevent social distancing, access to the centre will be reduced or temporarily stopped until numbers reduce. A number of measures have been implemented within our centres to support good hygiene practice and social distancing.

We want everyone in our centres to feel as safe as possible and ask our shoppers to please adhere to the government’s guidance on social distancing to reduce social interaction between people to help prevent the transmission of Coronavirus (COVID-19):

  • Do not enter the centre if you are experiencing any of the COVID19 symptoms
  • Maintain a distance of at least 2 metres from all other members of the public
  • Strictly observe the centre’s social distancing measures as instructed by staff and stores
  • Wear a mask all times unless you have legitimate reason to do so. 

 Face Coverings

Please be aware that from Friday 24th July wearing a face covering while shopping will be mandatory for those aged 11 or over unless you are exempt and have a legitimate reason not to do so. 

Wearing face coverings helps prevent the spread of COVID-19 and visitors not wearing one from the 24th July may be approached by our centre team. Thank you for your cooperation. 

The following stores are currently selling face coverings and masks while stocks last: 

Boots, Claire's, Holland and Barrett, Superdrug, River Island, Sports Direct, JD Sports, TKMaxx. 

There is also a Maskey vending machine loacted at the Town square entrance of the Mall.


We very much look forward to welcoming you back to The Mall and up to date information on accessibility will be available here on our websites and via social media channels.


One way system:
We are operating a “keep left” system for travel through the centre to assist with social distancing. Shoppers should turn left when exiting shops and follow the arrows. The routes are simple to follow and provide easy access.

Limited capacity:
For your safety and in order to maintain social distancing, we can only allow a limited number of shoppers in at any one time. From the 15th June we will use our footfall technology to operate a traffic light system, which will be clearly displayed at all entrances and on social media. 

RED status: we have reached shopper capacity – please join the queue to safely enter the centre.

AMBER status: we are near to reaching shopper capacity – please be prepared to queue to safely enter the centre.

GREEN status: the centre is free flowing – no queues, a good time to shop.

We are also limiting numbers of people in toilet and baby change facilities, escalators and lifts at any one time

Car parks:
Our car parks have been free of charge during the lockdown when only essential stores and services have remained open. From 1st  June we reverted to the normal charging tariffs.

We ask you to use contactless payment methods wherever possible. Chip coins will be cleaned after every use.

All of our stores are expected to comply with government guidance and to have a social distancing policy in place for staff as well as adequate and clear instructions for shoppers. Our team are on hand to help and advise.

Please expect shops to have limited capacity, and that you may need to queue at times to get into individual stores.

We want everyone in our centre to feel as safe as possible and ask our shoppers to please adhere to the government’s guidance on social distancing to reduce social interaction between people to help prevent the transmission of coronavirus (COVID-19).


Update as of 18th June 2020 

Just landed - our brilliant Maskey vending machine!


Pick up a stylish, ultra-comfortable, and washable face covering - made in London by @Maskey.UK (FB) / @Maskey_UK (TW) / (IG) - now located at our Town Square entrance, outside @CostaCoffee (ALL)!


Share your pics with us below too! 😷📸


These Stores are now open, to view individual opening times please find here. 



British Heart Foundation

C&S Discounts


Choice Discount



Card Factory

Costa Coffee





Elara's Jewellery

Fragrance Shop




Holland & Barrett

JD Sports



Mr Pretzel

Muskaan Beauty

New Look



The Perfume Shop

Perfume Mania



River Island


Shoe Zone

Sports Direct


The Gym

Three Mobile


TK Maxx


Warren James



The follow stores are currently closed:

Currency Exchange

H Samuel

Virgin Media





Updates as of 28th May 2020*

Please note: Normal tariffs will go back into effect from 1am on Monday 1st June 2020.

Asda has now introduced Scan& Go

Shop smarter. All you have to do is scan and bag the items as you shop, using the Scan & Go Mobile app and breeze through the dedicated card checkouts.




Gokyuzu has also reopened for Delivery only

Mon - Sat 11am-11pm

 The Mall

Our opening times are:

Mon - Sat, 7am - 9pm

Sun, 11am - 5pm


Supporting local businesses*

About | Waltham Forest Connected

Established in March 2017, Waltham Forest Connected was set up to help bring businesses, voluntary sector, and community groups in Waltham Forest together to network, share ideas and promote growth.

For more information please select the following link

Covid-19 Ward map


Customer notice: From 7pm on Thursday the 9th April, due to reduced customer usage we have made the decision to close the -2 area of the car park (commuter area)

This will reduce the number of available parking spaces to 508

We have not reduced the number of family or accessible parking pays on the upper level and are currently still operating a free parking facility


Coronavirus fact sheet for children

Information for children to help them understand what Coronavirus is, the importance of hand washing and how to help stop the virus spreading.

This was developed by the Alder Hey Children's NHS Foundation Trust.

To download your own please go to:


 The Gym

Is temporarily closed until further notice

For membership information please see here:


 To view the latest message from Cllr Clare Coghill

Please visit:

For updates on the coronavirus in the local area of Waltham Forest. 

Please visit: