Coronavirus update

Update: 6th December

 

London is now in Tier 4 (from Sunday 20th December). Please be aware that only essential retail is allowed to open. Below are the stores who have confirmed they are opening, this page will be updated when things change.

The centre continues to place the upmost importance on the health and safety of our guests, customers and employees, working within the confines of directions from the government.

For now the centre will continue with our opening hours to give you more time to do your shopping and help maintain social distancing. 

 

Essential Stores open:

Asda

Boots

DR & Herbs

Holland & Barrett

Lidl

The Home Store

Superdrug

Halifax

Lloyds TSB

 

Click and Collect only:

CEX

 

Open for Takeaway and/or delivery:

Costa Coffee

Gokyuzu

Pret

 

We want everyone in our centres to feel as safe as possible and ask our shoppers to please adhere to the government’s guidance on social distancing to reduce social interaction between people to help prevent the transmission of Coronavirus (COVID-19):Access to the centre is closely monitored using our existing footfall technology, with visitor capacity carefully controlled to maintain social distancing and to protect our visitors, occupiers and staff. If the density of shoppers rises to levels that may prevent social distancing, access to the centre will be reduced or temporarily stopped until numbers reduce. A number of measures have been implemented within our centres to support good hygiene practice and social distancing.

  • Do not enter the centre if you are experiencing any of the COVID19 symptoms
  • Face coverings must be worn unless exempt
  • Maintain a distance of at least 2 metres from all other members of the public
  • Strictly observe the stores’ social distancing measures as instructed by their staff
  • Please respect and follow the instructions outlined by our retail stores and centre security team


Update as of 1st December 2020

As the latest national lockdown comes to an end and the countdown to Christmas can finally get into full swing for us to end the year on a high by spending Christmas with our loved ones, we will fully  reopen the centre to include non-essential retail on Wednesday 2nd December.

The centre will also be extending it's opening hours to give you more time to do your Christmas shopping and enable you to avoid peak shopping times to help maintain social distancing. Click here to see our Christmas opening hours.

Access to the centre will be closely monitored using our existing footfall technology, with visitor capacity carefully controlled to maintain social distancing and to protect our visitors, occupiers and staff. If the density of shoppers rises to levels that may prevent social distancing, access to the centre will be reduced or temporarily stopped until numbers reduce. A number of measures have been implemented within our centres to support good hygiene practice and social distancing.

For your safety and in order to maintain social distancing, we can only allow a limited number of shoppers in at any one time, our footfall technology operates a traffic light system, which will be clearly displayed at all entrances and on social media. 

RED status: we have reached shopper capacity – please join the queue to safely enter the centre.

AMBER status: we are near to reaching shopper capacity – please be prepared to queue to safely enter the centre.

GREEN status: the centre is free flowing – no queues, a good time to shop.

We are also limiting numbers of people in the toilet and baby change facilities, escalators and lifts at any one time

We want everyone in our centres to feel as safe as possible and ask our shoppers to please adhere to the government’s guidance on social distancing to reduce social interaction between people to help prevent the transmission of Coronavirus (COVID-19):

  • Do not enter the centre if you are experiencing any of the COVID19 symptoms
  • Face coverings must be worn unless exempt
  • Maintain a distance of at least 2 metres from all other members of the public
  • Strictly observe the stores’ social distancing measures as instructed by their staff
  • Please respect and follow the instructions outlined by our retail stores and centre security team

We very much look forward to welcoming you back and up to date information on accessibility will be available on centre websites and via social media channels.

Face Coverings

Please be aware that wearing a face covering while shopping is mandatory for those aged 11 or over unless you are exempt and have a legitimate reason not to do so. 

Wearing face coverings helps prevent the spread of COVID-19 and visitors not wearing one may be approached by our centre team. Thank you for your cooperation. 

The following stores are currently selling face coverings and masks while stocks last: 

Boots, Claire's, Holland and Barrett, Superdrug, River Island, Sports Direct, JD Sports, TKMaxx. 

There is also a Maskey vending machine located at the Town square entrance of the Mall.

 

Video highlighting some of the changes at The Mall 

 

 

 

Update as of 18th June 2020 

Just landed - our brilliant Maskey vending machine!

 

Pick up a stylish, ultra-comfortable, and washable face covering - made in London by @Maskey.UK (FB) / @Maskey_UK (TW) / @maskey.uk (IG) - now located at our Town Square entrance, outside @CostaCoffee (ALL)!

Share your pics with us below too! 😷📸

Asda has now introduced Scan& Go

Shop smarter. All you have to do is scan and bag the items as you shop, using the Scan & Go Mobile app and breeze through the dedicated card checkouts.

 

 

 

Gokyuzu has also reopened for Delivery only

Mon - Sat 11am-11pm

 

 

Supporting local businesses*

About | Waltham Forest Connected

Established in March 2017, Waltham Forest Connected was set up to help bring businesses, voluntary sector, and community groups in Waltham Forest together to network, share ideas and promote growth.

For more information please select the following link

https://wfconnected.org/about/


Covid-19 Ward map

 

Customer notice: From 7pm on Thursday the 9th April, due to reduced customer usage we have made the decision to close the -2 area of the car park (commuter area)

This will reduce the number of available parking spaces to 508

We have not reduced the number of family or accessible parking pays on the upper level and are currently still operating a free parking facility

  

Coronavirus fact sheet for children

Information for children to help them understand what Coronavirus is, the importance of hand washing and how to help stop the virus spreading.

This was developed by the Alder Hey Children's NHS Foundation Trust.

To download your own please go to:

https://campaignresources.phe.gov.uk/resources/campaigns/101-coronavirus-/resources

  

The Gym

Is temporarily closed until further notice. For membership information please see here: https://www.thegymgroup.com/coronavirus-information/

 

 To view the latest message from Cllr Clare Coghill

Please visit https://content.govdelivery.com/accounts/UKWALTHAM/bulletins/282eee5

For updates on the coronavirus in the local area of Waltham Forest, please visit https://www.walthamforest.gov.uk/content/coronavirus-latest-information