Click and Collect

Important Coronavirus Information

Please note that Collect+ and Amazon Lockers are currently closed. Parcels can no longer be set to collected from these services within the shopping centre. 

Collect+ parcels that had been delivered but not yet collected have automatically been marked as returns by Collect+. Any parcels uncollected in Amazon lockers during the lockdown have been refunded by Amazon. 


Click & Collect and Amazon Lockers

At The Mall we pride ourselves on offering convenient, local shopping. Shop online at our retailers and pick your goods up when it's convenient to you, or return products bought online using the CollectPlus service at the Ask Me Point. You can also order online at and collect or return in the centre using our new Amazon Locker service. 

The Ask Me Point can be found in the centre of The Mall opposite Asda and operating times are:

Monday – Saturday: 10:30am - 5:30pm
Sunday's and Bank Holidays: 11.00am – 5.00pm

Amazon Locker

What are Amazon Lockers?

Amazon Lockers are self-service kiosks where customers can collect or return their Amazon parcels at a time that's convenient for them.

Find out more about the Amazon Locker service here.

Amazon Locker

Our Amazon Lockers are located in the lobby below Cotsta at the main entrance opposite Pret.

Stairs and ramp access are located next to Poundland and British Heart Foundation.



The CollectPlus service is available at The Mall Walthamstow. When purchasing items from certain retailers online, simply choose the Click & Collect option and choose to have the item delivered to The Mall Walthamstow.  CollectPlus will send you a collection code, which you should bring along with your ID to the Ask Me Point and collect your parcel.

Find out more about the Collect+ service here.


How it works

CollectPlus offers Click & Collect with over 90 brands, including John Lewis, Asos and House of Fraser. When purchasing your item from any of the eligible retailers, simply select the Click & Collect delivery option and choose to have the item sent to The Mall Walthamstow.

  1. Buy online and choose CollectPlus as your delivery option. You can check participating retailers here. 
  2. You’ll be emailed a collection barcode when your item arrives at The Mall.
  3. Take your code to the Ask Me Point at The Mall and collect your purchase.
Click and Collect

Find out more about the CollectPlus service online at

Click & Collect Stores

The following stores at The Mall offer a click & collect service. Ask in store or visit their websites for more information.

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