Shopping with our one way system

Following the easing of government restrictions, we have opened in a safe and controlled manner, with measures implemented to ensure strict adherence to government guidelines. We have undertaken extensive planning and consultation with local authorities, retailers and service providers to ensure the health and wellbeing of our shoppers and staff, with detailed guidelines having been issued to our occupiers and centre teams.

Guidelines when visiting The Mall

Access to the centre will be closely monitored using our existing footfall technology, with visitor capacity carefully controlled to maintain social distancing and to protect our visitors, occupiers and staff. If the density of shoppers rises to levels that may prevent social distancing, access to the centre will be reduced or temporarily stopped until numbers reduce. A number of measures have been implemented within our centres to support good hygiene practice and social distancing.

We want everyone in our centres to feel as safe as possible and ask our shoppers to please adhere to the government’s guidance on social distancing to reduce social interaction between people to help prevent the transmission of Coronavirus (COVID-19):

  • Do not enter the centre if you are experiencing any of the COVID19 symptoms
  • Maintain a distance of at least 2 metres from all other members of the public
  • Strictly observe the centre’s social distancing measures as instructed by staff and stores

We very much look forward to welcoming you back to The Mall Maidstone and up to date information on accessibility will be available on centre websites and via social media channels.


One Way System

A one way system will be in operation. Please note the new routes through the centre highlighted below. 

 middle level

Middle level

lower level

From the 15th June our centre entrances will open. However, the Sainsbury entrance will be an exit only, together with the door by Involve Kent.  The entry by the toilets will be an entry only.  King Street and Gabriel's Hill, will be both entry and exit so please take care.

Car parks:
We ask you to use contactless payment methods wherever possible. Chip coins will be cleaned after every use.

All of our stores are expected to comply with government guidance and to have a social distancing policy in place for staff as well as adequate and clear instructions for shoppers. Our team are on hand to help and advise.

Please expect shops to have limited capacity, and that you may need to queue at times to get into individual stores.

Please click here for the latest list of stores that are open and essential store that are open.