Shopping Safely

In order to adhere to the government guidelines and ensure the safety of our guest and team members, the Mall Maidstone has implemented an number of precautionary measures.  These include enhanced deep cleaning, sanitising stations at key locations in the centre and PPE available for the centre team.


You will see a number of changes implemented when you visit, outlined below.

Limited capacity:
For your safety and in order to maintain social distancing, we can only allow a limited number of shoppers in at any one time. As such, we will use our footfall technology to operate a traffic light system, which will be clearly displayed at all entrances and on social media (Facebook). Our capacity number has been set to 1519 guest at any one time, this is to allow people to remain 2 metres apart.

RED status: we have reached shopper capacity – please join the queue to safely enter the centre.

AMBER status: we are near to reaching shopper capacity – please be prepared to queue to safely enter the centre.

GREEN status: the centre is free flowing – no queues, a good time to shop.

We are also limiting numbers of people in toilet and baby change facilities, escalators and lifts at any one time


We want everyone in our centre to feel as safe as possible and ask our shoppers to please adhere to the government’s guidance on social distancing to reduce social interaction between people to help prevent the transmission of coronavirus (COVID-19):

  • Do not enter the centre if you are experiencing any of the COVID19 symptoms.
  • Maintain a distance of at least 2 metres from all other members of the public.
  • Strictly observe the centre’s social distancing measures as instructed by staff and stores.

We very much look forward to welcoming you back to The Mall Maidstone.