Our Ask Me More unit

The Ask Me Point has moved to a new unit, better supporting customers. The Ask Me Point Assistants have now become the Ask Me More team, there new home is situated next to Clintons on the upper level of The Mall. 


Pop in to see our new Customer Service desk and lounge.

The move allows for all information services to be located in the same place, providing a convenient service to customers. The new joint unit features a changing room as well. People who pick up their Collect+ order at the Ask Me Point will therefore be able to try on their clothes on the spot and return them if needed, saving them a trip to the Mall Maidstone.

The Ask Me More lounge is the place to relax, charge your phone or get local information, from bus times to assistance with booking online tickets for a show at your local theatre.

The Ask Me More is here to help customers with any queries they may have, from finding a shop to helping them retrieve their lost property. It is also customers’ go-to point to buy a Mall Gift Card and pick up your Collect+ order.