ACE start to 2018

The Mall Maidstone has an ACE start to 2018

We are celebrating the start of the New Year by being shortlisted for two national awards.

The shopping centre has been shortlisted in the Revo ACE Awards in the Community and ACE Star categories.

The awards celebrate the retail places and people that deliver consistently great experience, as well as recognising innovations to drive customer experience standards to better connect people and places.

The Mall Maidstone is one of three shopping destinations to be shortlisted in the Community award category out of 114 overall entries. The Mall was visited by mystery shoppers and was judged on its convenience, low customer spend, retail mix and more, with the new Baby Fresh changing and feeding facilities highlighted in the evaluation.

“I found the Mall very bright and attractive,” said the mystery shopper. “It was a pleasant place to shop and spend time. I particularly liked the baby changing unit, play screens and free game machines which have recently opened.”

As well as the Community Award, Administrator Hollie Jenner has also been nominated for an ACE Star award – an award that recognises customer facing roles in shopping centres.

Suzie Brindle, Marketing Manager at The Mall Maidstone, said: “We’re really honoured to be shortlisted for two great categories in the ACE Awards. Our customer experience is so important to us and it’s great to be recognised for it. Hollie is also a wonderful member of our Mall team and a worthy nominee of the Ace Star Award.”

The Ace Awards winners will be announced at a ceremony at the Shopping Centre Management Conference.