Disabled Facilities

The disabled toilet is within easy reach on the 2nd Floor. It's free of charge and is accessed with a radar key.

For added peace of mind there is an emergency alarm inside the toilet, should you need it.

If you have trouble using the stairs, there are lifts to all floors of The Mall Maidstone. All lifts in The Mall Maidstone have low level buttons. A ramp provides easy access from the car park and a wheel chair is available for your use. To hire manual wheelchairs theses can be booked on 01622 691 130.



Freshen Up

We want you to shop in comfort. That's why at The Mall Maidstone we pride ourselves on the accessibility and standards of our toilet facilities. They are located on the 2nd Floor, adjacent to Iceland and the bus lane.

Baby Fresh

It's no fun for little ones (or you) when they are uncomfortable. Whether a nappy needs changing or some peace and quiet to feed baby is required, our new parent & baby room is on hand. Located on the Bus Station level, next to Iceland, we have private feeding rooms, soft seating and play areas for the little ones to ensure you can refresh, change and feed your baby in comfort. 


Free WiFi is available for shoppers at The Mall Maidstone. To access the service, check that WiFi is enabled and select '_the mall Free WiFi' from the list of available networks. Open your internet browser and the landing page should appear. If it is your first time using network follow the simple one-time registration process.

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