Retailer Awards 2018 - Winners & Runners Up

Congratulations to all the winners and runners-up of our Retailer Awards 2018!

Every store at The Mall was mystery shopped for the Best Customer Experience award for 2018, plus each store fitted into at least one of three additional categories: Best Retailer, Best Service Provider and Best Food & Beverage.

The top three stores in each category were then re-visited (mystery shopped to the same criteria) by an independent judging panel, seeing the top store in each category win.

The award for Best Retailer for 2018 went to The Perfume Shop, for their impressive customer service, attractive presentation of products and great use of space. Scotts closely followed to be voted as the runner-up for this category.

Eurochange were awarded Best Service Provider for 2018, for their professional and friendly staff leaving judges feeling like a valued customer. The Mall Nursery & Creche were runners-up of this award.

Quiznos then won The Best Food & Beverage 2018 award, with judges commenting on the delicious and fresh food in the attractive and spotless restaurant. The runner-up in this category was Muffin Break.

Lush received the Best Customer Experience 2018 award, with their staff providing excellent product knowledge whilst being highly attentive. Schuh & Warren James were hot on the heels of Lush and were awarded joint runners-up in this category.




Best Retailer 2018: The Perfume Shop
Best Service Provider 2018: Eurochange
Best Food and Beverage 2018: Quiznos
Retail Customer Experience 2018: Lush

Runners up:

Best Retailer 2018: Scotts
Best Service Provider 2018: The Mall Nursery & Crèche
Best Food and Beverage 2018: Muffin Break
Best Customer Experience 2018: schuh and Warren James (joint)