Sales Assistant

Sales Assistant
Debenhams - Quiz Clothing

Date posted: 10 August, 2018

The Position

5 Hour position
Reports to: Store/Concession Management Team
To support the Store/Concession Management team in all areas of the daily operation of the store/concession by providing the highest standards of customer service to maximise sales.

Portray a smart, clean and tidy appearance in accordance with the Company’s dress guidelines at all time

· Be punctual and maintain a high standard of attendance

· Complete and pass product knowledge training

· Actively ensure that a high level of team spirit is maintained

Customer Service

· Offer a high standard of customer service to every customer using 5 non- negotiable sale standards

· Use product knowledge to assist customers, offer add-ons and convert the sale

· Communicate politely and friendly, and smile towards every customer

· Effectively communicate the Company’s refund policy

· Work to meet customers’ needs selling complete outfits whenever possible

· Deal with customer complaints in a professional manner

· Apply the above standards to all phone inquiries









Handle and process stock effectively following Company guidelines

· Merchandise and display stock in accordance with Company Visual Merchandising guidelines

· Ensure that all stock deliveries are accurately checked and any discrepancies reported to the Management team

· Possess a high standard of product knowledge and be aware of best sellers

· Effective implementation of promotions, reductions, bulletin instructions and all stock processes

· Assist with quarterly stock takes


· Be extremely vigilant and security conscious throughout the store

· Be aware of all cash security procedures

· Follow all procedures relating to both internal and external theft


· Be proactive about keeping up to date with the Company, our products and team brief information

· Set and achieve goals during each review period

2 Issued by Human Resources 2014 

Ensure that all transactions are accurately entered through the till (if appropriate)

· Ensure handling methods of payment is accurate

· Carry out cash administration duties in an efficient, accurate and friendly manner

· Follow cash administration procedure at all times

Legal Compliance/Safety & Maintenance

· Maintain safe working conditions for employees and customers

· Follow Health & Safety, Fire and Manual Handling Company policies at all times

· Carry out any housekeeping duties to a high standard

Additional Duties

Any other duties as instructed by Store/Concession Manager

Skills & Experience

· Flexibility towards working hours

· Experience of working within a customer service environment

· Excellent people skills with the ability to deal with a wide variety of customers

· Working knowledge of retail based EPOS systems within a busy retail environment

· Relevant product knowledge desirable

· Accuracy and attention to detail

· Effective communication skills

· Self-motivated

· Ability to work in a team environment




The Employer

56/80 The Mall

How to apply

please and to hand CV in to the concession within Debenhams or email




The above vacancy is advertised on behalf of the individual employer. Please contact the company concerned for information about their policies on equal opportunities and other areas of employment.