Sales Assistant

Sales Assistant
Debenhams - Quiz Clothing

Date posted: 10 August, 2018


The Position

5 Hour position
Reports to: Store/Concession Management Team
To support the Store/Concession Management team in all areas of the daily operation of the store/concession by providing the highest standards of customer service to maximise sales.

Portray a smart, clean and tidy appearance in accordance with the Company’s dress guidelines at all time

· Be punctual and maintain a high standard of attendance

· Complete and pass product knowledge training

· Actively ensure that a high level of team spirit is maintained

Customer Service

· Offer a high standard of customer service to every customer using 5 non- negotiable sale standards

· Use product knowledge to assist customers, offer add-ons and convert the sale

· Communicate politely and friendly, and smile towards every customer

· Effectively communicate the Company’s refund policy

· Work to meet customers’ needs selling complete outfits whenever possible

· Deal with customer complaints in a professional manner

· Apply the above standards to all phone inquiries

 

 

 

 

 

 

Details

 

Handle and process stock effectively following Company guidelines

· Merchandise and display stock in accordance with Company Visual Merchandising guidelines

· Ensure that all stock deliveries are accurately checked and any discrepancies reported to the Management team

· Possess a high standard of product knowledge and be aware of best sellers

· Effective implementation of promotions, reductions, bulletin instructions and all stock processes

· Assist with quarterly stock takes

Security

· Be extremely vigilant and security conscious throughout the store

· Be aware of all cash security procedures

· Follow all procedures relating to both internal and external theft

Training

· Be proactive about keeping up to date with the Company, our products and team brief information

· Set and achieve goals during each review period

2 Issued by Human Resources 2014 

Ensure that all transactions are accurately entered through the till (if appropriate)

· Ensure handling methods of payment is accurate

· Carry out cash administration duties in an efficient, accurate and friendly manner

· Follow cash administration procedure at all times

Legal Compliance/Safety & Maintenance

· Maintain safe working conditions for employees and customers

· Follow Health & Safety, Fire and Manual Handling Company policies at all times

· Carry out any housekeeping duties to a high standard

Additional Duties

Any other duties as instructed by Store/Concession Manager

Skills & Experience

· Flexibility towards working hours

· Experience of working within a customer service environment

· Excellent people skills with the ability to deal with a wide variety of customers

· Working knowledge of retail based EPOS systems within a busy retail environment

· Relevant product knowledge desirable

· Accuracy and attention to detail

· Effective communication skills

· Self-motivated

· Ability to work in a team environment

 

 

 

The Employer

Debenham's
56/80 The Mall
Luton
LU1 2SZ

How to apply

please and to hand CV in to the concession within Debenhams or email  lutondebenhams@quizclothing.co.uk

 

 

 


The above vacancy is advertised on behalf of the individual employer. Please contact the company concerned for information about their policies on equal opportunities and other areas of employment.