What to expect when shopping at our centre

Following the easing of government restrictions, the shopping centre reopened on Monday 15th June in a safe and controlled manner, with measures implemented to ensure strict adherence to government guidelines. We have undertaken extensive planning and consultation with local authorities, retailers and service providers to ensure the health and wellbeing of our shoppers and staff, with detailed guidelines having been issued to our occupiers and centre teams.

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Access to the centre will be closely monitored using our existing footfall technology, with visitor capacity carefully controlled to maintain social distancing and to protect our visitors, occupiers and staff. If the density of shoppers rises to levels that may prevent social distancing, access to the centre will be reduced or temporarily stopped until numbers reduce. A number of measures have been implemented within our centres to support good hygiene practice and social distancing.

We want everyone in our centres to feel as safe as possible and ask our shoppers to please adhere to the government’s guidance on social distancing to reduce social interaction between people to help prevent the transmission of Coronavirus (COVID-19):

  • Do not enter the centre if you are experiencing any of the COVID19 symptoms
  • Maintain a distance of at least 2 metres from all other members of the public
  • Strictly observe the centre’s social distancing measures as instructed by staff and stores

We very much look forward to welcoming you back to The Mall and up to date information on accessibility will be available here on our websites and via social media channels.

Due to not all stores opening at the same times and operating the same opening hours, we strongly encourage you to check the website or contact the shopping centre before you make your journey.

 

One way system:
We are operating a “one way” system for travel through the centre to assist with social distancing. Shoppers are encouraged follow the arrows. The routes are simple to follow and provide easy access.

Limited capacity:
For your safety and in order to maintain social distancing, we can only allow a limited number of shoppers in at any one time. From the 15th June we will use our footfall technology to operate a traffic light system, which will be clearly displayed at all entrances and on social media. 

RED status: we have reached shopper capacity – please join the queue to safely enter the centre.

AMBER status: we are near to reaching shopper capacity – please be prepared to queue to safely enter the centre.

GREEN status: the centre is free flowing – no queues, a good time to shop.

We are also limiting numbers of people in toilet and baby change facilities, escalators and lifts at any one time

Car parks:

We ask you to use contactless payment methods wherever possible. Chip coins will be cleaned after every use.

Stores:
All of our stores are expected to comply with government guidance and to have a social distancing policy in place for staff as well as adequate and clear instructions for shoppers. Our team are on hand to help and advise.

Please expect shops to have limited capacity, and that you may need to queue at times to get into individual stores.

Please click HERE for the latest list of stores that are open and we will be updating it regularly with stores that are reopening from 15th June.