Specsavers are open during lockdown

Specsavers will stay open for all eye and hearing needs now the country is in lockdown.

Staff at Specsavers (002).jpg

Under current government guidance, people are allowed to leave home to attend medical appointments, including eye and hearing tests, which are considered essential healthcare services.

If customers can’t leave home unaccompanied for an eye test, they can request a home visit from Specsavers instead.

‘This is such a difficult time for everyone but it is essential that we remain open to continue to provide care, especially for key workers and to help support our partners in the NHS,’ says Specsavers CEO John Perkins.

These include restrictions on the number of customers allowed in store at any one time, social distancing, and bank card instead of cash payments, where possible. Specsavers’ colleagues use personal protective equipment (PPE) throughout the stores, wear face masks and other PPE during tests, and all testing equipment and frames are thoroughly sanitised before and after each use. Customers are also asked to request an appointment in advance by phone or online through the Specsavers website to help manage social distancing and minimise time spent in store

A range of services remain available. These include:

  • Comprehensive eye examinations
  • Hearing tests and hearing consultations
  • Home eye examinations for people with a physical or mental disability who are unable to leave their home
  • Contact lens consultations
  • Enhanced optical services for people experiencing any eye problems
  • Frame repairs and the provision of new glasses
  • Hearing aid repairs and the provision of new devices
  • Purchase of vision care products, such as an anti-fog lens solution for glasses wearers through to dry eye drops

Specsavers will also continue to offer its remote services for people who are self-isolating, vulnerable or unable to leave their home. These services include:

  • RemoteCare – a free nationwide consultation service offering advice and care via video and telephone link
  • Ask The Expert – a Facebook group designed to give people access to professionals seven days a week, who can answer questions about general eye and hearing health concerns
  • Remote tuning – Fine tuning compatible hearing aids from afar without customers needing to come into store
  • An e-commerce service so that glasses and contact lenses can be bought online with a current prescription for those who can’t attend a store
  • An online replacement service for lost or broken glasses