Ask Me Point Assistant (3 month FTC)

Ask Me Point Assistant (3 month FTC)
The Mall Wood Green

Date posted: 5 October, 2016

The Position

The Ask Me Point Assistant provides a pivotal link between Mall customers and retailers, and to act as an ambassador and communicator for their Mall on a local basis. Reporting to the Marketing Manager, they will deliver excellent standards of service to all customers, while contributing to the achievement of the Annual Business Plan.

This position is a part time 30 hour/week position, based on a 12pm - 6pm shift, Monday - Friday. This role is due to start in November / Early December and last for 3 months. Salary: £8/hour.




To coordinate the monthly Retail Index figures
To ensure responsible use of time


To deal professionally with all customer questions and enquiries
To develop an excellent relationship with retailers and be able to report on trading issues
To work alongside all Mall personnel to promote the Mall values
To review customer facilities to ensure mall standards are maintained

Product & Service

To have a global knowledge of retailers within their mall so as to be able to advise customers
To ensure all letters and updates to retailers are delivered, working with administration and reception staff
To develop sound local knowledge, so as to be able to respond to customers queries on Mall events, local transport queries and local/community events
To assist the Marketing Manager with respect to on-the-mall marketing events and promotions
To champion and be instrumental in the sale and promotion of the Mall Gift Card at the mall
To log customer comments and pass on to the Marketing Manager with a timely manner
To provide daily feedback to the Marketing Manager on observations and customer feedback
To prepare a monthly summary on key activity for the Monthly Business Review (MBR)
To deliver our Collect Plus service
To ensure an excellent level of customer service is provided


To ensure all company policies are understood, communicated and adhered to as appropriate


Customer feedback
Retailer feedback
Retailer Trading performance
Mystery Shopper Reports
Promotion performance (where appropriate)

Skills (essential)

Evidence of working in a customer facing environment
Good IT skills (Word, Excel, Microsoft Powerpoint)
Strong communication skills (competent spoken / written English a must)
Good telephone manner
Good team player

Skills (desirable)
Knowledge of Wood Green & the borough of Haringey
Social Media
Previous experience in retail / shopping centre environment
Previous sales experience

The Employer

A 540,000 sq ft London shopping centre prominently located on either side of the main High Road in the heart of Wood Green's town centre.

The Mall consists of over 100 shops, complete with a 12 screen cinema complex, restaurants and a 30,000 sq ft indoor Market Hall.

How to apply

To apply, please email your C.V. through to Isaiah Fapuro at Alternatively, you can hand in your C.V. to our Management Suite (open Mon - Fri 9:30am - 5:30pm), which is located on the first floor next to the general toilets.

Deadline: Midnight, Sunday 30th October 2016.

The above vacancy is advertised on behalf of the individual employer. Please contact the company concerned for information about their policies on equal opportunities and other areas of employment.