Customer Care

"Here at The Mall Walthamstow we always work hard to give you the best shopping experience. Our Mall Team are on hand to give you any assistance you may require and our specially trained Ask Me Point team are always nearby to answer your queries. For further assistance, you can also visit the Mall Management Office situated on Level 1, next to Burger King."

A message from Alasdair, General Manager, The Mall Walthamstow


If you're looking for a particular store, let our Assistants point you in the right direction.

Gift Card

The new Gift Card from The Mall is the perfect gift for everyone. It can be used in any store equipped with Mastercard, in any of our 6 Malls throughout the country. You can purchase the card from the Ask Me point. You decide how much you want to give and can pre-load the card with up to £1000.

Lost property

If you have misplaced or found any items simply report the items to one of the assistants at the Ask Me Point. Or alternatively, please call: 020 8509 0016


If you require assistance in calling a taxi, just go to the Ask Me Point and we will call one for you.

Job Vacancies

From time to time jobs are available in stores and within Mall Management in The Mall Walthamstow. Please visit the Customer Services desk to find out more and pick up an application form or visit the job vacancy pages on this website for current vacancy details.

Local information

Looking for somewhere to entertain the children? Would like to go and watch a theatre performance? The Ask Me Point assistants can help you with any around town queries that you may have.

If you have any enquiries please contact the Ask Me Point on 020 8509 0016 or

Mall Management

  • Alasdair Currie

    Alasdair Currie

    General Manager

    Email me
  • Rebecca Marjoram

    Rebecca Marjoram

    Marketing Manager

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  • Maria Kyriacou-Edwards

    Maria Kyriacou-Edwards

    Operations Manager

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  • Naunid Ranu

    Naunid Ranu

    Centre Administrator and Operations Assistant

    Email me
  • Balazs Csanadi

    Balazs Csanadi

    Centre Administrator

    Email me