Shopper's Info

At The Mall Southampton shopping centre, we care about our shoppers. Your experience with us matters and that's why we constantly review and update our facilities, so you experience the best standards, every day of the year. Let us give you a care free day out for you and your family.

How To Find Us

How to get to The Mall Southampton by...

From the M271 tun right into the A33 and keep going until you go into Mountbatten Way (A3024) and Western Esplanade. When you pass the station on your left almost immediately after turn right at the lights into Western Esplanade and you will find The Marlands Car Park immediately on your left.

From The Avenue follow signs for City Centre and take the Inner Ring Road first passing the new Jury's Inn Hotel on your right, keeping in the right hand until past the hotel then move to the left and turn into East Park Terrace, with the park on your right. At the next set of traffic lights turn right into New Road. Go straight ahead at the next set of lights and you will see The Mall Marlands and Matalan on your left. Go straight ahead at the lights and take the next left at the bottom of the hill into Western Esplanade and you will find The Marlands Car Park immediately on your left.

Once in the car park and on foot take the lift or stairs to level 10 and walk straight through the ASDA walkway and you will find the Mall Marlands immediately in front you once through to the other side.
Portland Terrrace entrances are served by:-
Citi Link Free Bus
Unilink: U1, U6
Bluestar: 8, 9, 10, 11, 12
Wilts and Dorset: X7, 56, 56a, 35

Above Bar entrance is served by:-
Citi Loop Free Bus
Blue Star: 1, 2, 4,18,
First Bus: 3,5, 5a, 6, 7, 8, 8a, 10, 10a, 17, 17a
Civic Centre Road is served by:-
Unilink: U1, U6, U2
Blue Star: 3, 18
First Bus:3, 7
The local bus station is also within five minutes walking distance of the centre.
The National Express coach station is adjacent to The Marlands car park.
Southampton Central Rail Station. Within five minutes walking distance to the Mall or take the FREE City Link bus straight to our door.

Like Some Help?

Our Customer Services is located on the: The ground floor adjacent to The Disney Store

You can find Mall Management on: The first floor next to Matalan.

Arnold Catterall: General Manager; arnold.catterall@themall.co.uk

Jackie Beazley: Marketing Manager; jackie.beazley@themall.co.uk
Andy Diaz: Operations Manager; andy.diaz@themall.co.uk

Jon O'Connor
Cleaning Manager
john.oconnor@ocs.co.uk

Shopper Care

A message from Arnold, General Manager, The Mall Southampton

Here at The Mall Southampton we always work hard to give you the best shopping experience. Our Mall Team are on hand to give you any assistance you may require and our specially trained Ask me Point team are always nearby to answer your queries. For further assistance, you can also visit the Mall Management Office situated on the first floor next to Matalan.

Job Vacancies & Recruitment

From time to time jobs are available in stores and within Mall Management in The Mall Southampton. Please visit the Customer Services desk to find out more and pick up an application form or visit the job vacancy pages on this website for current vacancy details.

The Mall Promise

We promise all our customers a friendly, entertaining and enjoyable shopping experience, in a safe and clean environment with a good choice of quality food and snacks. Our Mall Team are always on hand to help, and our facilities are easy to find.

Our dedication to quality helps us attract the best choice of retailers, and the most exciting Mall promotions and events in your local area.

We always strive to improve our services and facilities at The Mall Southampton and we'd like your suggestions, thoughts and comments. Please don't hesitate to call us on 02380 339 164 or email arnold.catterall@themall.co.uk .The Mall Southampton General Manager. We're listening to you - it's what we're here for!