Shopper's Info

At The Mall Norwich shopping centre, we care about our shoppers. Your experience with us matters and that's why we constantly review and update our facilities, so you experience the best standards, every day of the year. Let us give you a care free day out for you and your family.

How To Find Us

How to get to The Mall Norwich by...

By Car: Car Park 1 (727 spaces) is located on Market Avenue at the top of Rose Lane.
Car Park 2 (81 spaces) is located on Farmers Avenue.

Find out the most up to date information on available spaces in our Car Park
By Bus: Exit the bus station via Surrey Street, at the end of the road turn right on to St Stephens Street. Head towards the Castle, then past Marks & Spencer and Debenhams on your left. Continue past Primark. The White Lion Street entrance to The Mall Norwich is on your right, opposite Game. The Castle Meadow entrance to The Mall Norwich is also visible from Primark.
By Train: From the train station walk over the bridge and up Prince of Wales Road. Keeping to the left hand side, follow the road up the hill towards the Castle. Once you reach Model Marque (Crystal House) on your left, cross the road at the pedestrian crossing and the Cattle Market Street entrance to The Mall Norwich is directly in front of you.

Like Some Help?

Our Customer Services is located on the 2nd floor

You can find Mall Management on the 3rd floor

Alan Day: General Manager; alan.day@themall.co.uk
Vicky Haverson: Marketing Manager; victoria.haverson@themall.co.uk
Robert Bradley: Operations Manager; robert.bradley@themall.co.uk
Wendy Garrod: Administration Manager; wendy.garrod@themall.co.uk
Marcus Green: Security Manager; marcus.green@themall.co.uk

Local Information

For ideas on day trips, accommodation, local news and much more on Norwich and the surrounding areas click on the links below:

The Forum - Norwich Tourist Information Centre

Shopper Care

A message from Alan, General Manager, The Mall Norwich

Here at The Mall Norwich we always work hard to give you the best shopping experience. Our Mall Team are on hand to give you any assistance you may require and our specially trained Customer Services team are always nearby to answer your queries. We'll help you purchase Mall Gift Cards, locate lost property and find out information about Mall events, shops and promotions. For further assistance, you can also visit the Mall Management Office situated on level 3.

Job Vacancies & Recruitment

From time to time jobs are available in stores and within Mall Management in The Mall Norwich. Please visit the Customer Services desk to find out more and pick up an application form or visit the job vacancy pages on this website for current job and recruitment opportunities.

The Mall Promise

We promise all our customers a friendly, entertaining and enjoyable shopping experience, in a safe and clean environment with a good choice of quality food and snacks. Our Mall Team are always on hand to help, and our facilities are easy to find.

Our dedication to quality helps us attract the best choice of retailers, and the most exciting Mall promotions and events in your local area.

We always strive to improve our services and facilities at The Mall Norwich and we'd like your suggestions, thoughts and comments. Please don't hesitate to call us on 01603-766 430 or email Alan Day The Mall Norwich General Manager. We're listening to you - it's what we're here for!