Shopper Care

A message from Alan, General Manager, The Mall Norwich

Here at The Mall Norwich we always work hard to give you the best shopping experience. Our Mall Team are on hand to give you any assistance you may require and our specially trained Customer Services team are always nearby to answer your queries. We'll help you purchase Mall Gift Cheques, locate lost property and find out information about Mall events, shops and promotions. Plus look out for our Mall Rewards loyalty scheme! For further assistance, you can also visit the Mall Management Office situated on level 3.

The Mall Promise

We promise all our customers a friendly, entertaining and enjoyable shopping experience, in a safe and clean environment with a good choice of quality food and snacks. Our Mall Team are always on hand to help, and our facilities are easy to find.

Our dedication to quality helps us attract the best choice of retailers, and the most exciting Mall promotions and events in your local area.

We always strive to improve our services and facilities at The Mall Norwich and we'd like your suggestions, thoughts and comments. Please don't hesitate to call us on 01603-766 430 or email Alan Day The Mall Norwich General Manager. We're listening to you - it's what we're here for!