Shopper's Info

At The Mall Middlesbrough shopping centre, we care about our shoppers. Your experience with us matters and that's why we constantly review and update our facilities, so you experience the best standards, every day of the year. Let us give you a care free day out for you and your family.

How To Find Us

How to get to The Mall Middlesbrough by...

• By Car: From the East take the first junction signposted Middlesbrough Town Centre, then follow signs for The Mall
  Coming from the West take the 2nd turn off on the A66 towards Middlesbrough Town Centre then follow signs for The Mall
• By Bus: Use one of the many services to Middlesbrough bus station. Leave the bus station by the Newport Road entrance turning right. Walk approximately 200 yards to the centre of town where you will see BHS on the corner of The Mall
• By Train: Exit the train station crossing over Zetland Road. This will take you under the bridge and onto Linthorpe Road. Walk approximately 500 yards to the centre of town where you will see BHS on the corner of The Mall

Like Some Help?

Our Customer Services is located on: Ground Floor near Officers Club

You can find Mall Management on: 1st Floor at the entrance of Grange Rd. 

David McNee

General Manager

david.mcnee@themall.co.uk

Karen Eve 

Marketing Manager (on Maternity Leave) 

karen.eve@themall.co.uk  

Steph Hills
Marketing Assistant 
steph.hills@themall.co.uk

Tim Hunt

Operations Manager

tim.hunt@themall.co.uk

Helen Boxall

Operations Supervisor

Lauren Smith

Office Administrator

Shopper Care

A message from David, General Manager, The Mall Middlesbrough

Here at The Mall Middlesbrough we always work hard to give you the best shopping experience. Our Mall Team are on hand to give you any assistance you may require and our specially trained Customer Services team are always nearby to answer your queries. We'll help you locate lost property and answer your questions on shops in the area and Middlesbrough in general. For further assistance, you can also visit the Mall Management Office situated at the Grange Road entrance.

Job Vacancies & Recruitment

From time to time jobs are available in stores and within Mall Management in The Mall Middlesbrough. Please visit the Customer Services desk to find out more and pick up an application form or visit the job vacancy pages on this website for current job and recruitment opportunities.

The Mall Promise

We promise all our customers a friendly, entertaining and enjoyable shopping experience, in a safe and clean environment with a good choice of quality food and snacks. Our Mall Team are always on hand to help, and our facilities are easy to find.

Our dedication to quality helps us attract the best choice of retailers, and the most exciting Mall promotions and events in your local area.

We always strive to improve our services and facilities at The Mall Middlesbrough and we'd like your suggestions, thoughts and comments. Please don't hesitate to call us on 01642 244 682 or email David McNee, The Mall Middlesbrough General Manager. We're listening to you - it's what we're here for!