The Mall maidstone

Shopper's Info

At The Mall Maidstone shopping centre, we care about our shoppers. Your experience with us matters and that's why we constantly review and update our facilities, so you experience the best standards, every day of the year. Let us give you a care free day out for you and your family.

How To Find Us

How to get to The Mall Maidstone by...

  • By Car: Maidstone is clearly signposted from Junction 5, 6, 7 and 8 off the M20 Motorway. Direct town access is provided by the A229 from Medway towns, A249 from Sittingbourne and Sheerness, A20 from London, Ashford, Canterbury and Dover, A229 from Staplehurst and Hastings and the A26 from Tonbridge and Sevenoaks. Upon reaching Maidstone follow signs to the Mall Chequers, Multi-car Park or Roof car park. Maidstone Borough council also run a Park & Ride services with is located at four sites Willington Street just off the Ashford Road, Coombe Quarry off Armstrong Road, Allington just of the A20 London Road and Sittingbourne Road close the Chilton Hundreds.
  • By Bus: The Mall Chequers has a bus lane attached to the centre, which services the local town and villages within the vicinity. For further bus details please contact Arriva Bus Company on Free phone 0800 696996.
  • By Train: Maidstone has two main train stations. Maidstone East is situated at the end of Week Street, a short walk down Week Street to the main high street and King Street where the Mall is situated. This is approximately 10 minutes walk. Maidstone West is situated in Tonbridge Road which joins the high street then Kings street this is approximately a 15 minute walk.

Traffic & Travel Information

Like Some Help?

Our Customer Services is located on the upper level next to Optical Express

You can find our Mall Management on the bus lane floor in between BHS and New Look


Paul Alcock
General Manager
Suzie Brindle
Marketing Manager
Philip Tyler
Operations Manager

Martin Hayes
Deputy Operations Manager 

Michelle Wright - Maidstone Reception

Ask Me Point
Customer Services


Shopper Care

A message from Paul, General Manager, The Mall Maidstone

Here at The Mall Maidstone we always work hard to give you the best shopping experience. Our Mall Team are on hand to give you any assistance you may require and our specially trained Ask me Point team are always nearby to answer your queries. We'll help you with wheelchair & shop mobility hire, store locations, current special offers and help you locate Lost property. For further assistance, you can also visit the Mall Management Office situated on level 2 near Bhs.

'Spend Me' Gift Card

The Mall Spend Me Card can be used as payment in nearly all of our shops within the Mall Chequers(any store equipped for Mastercard), making them the perfect gift for everyone. The Spend Me Card is a flexible pre-paid card, available in any amount up to £1000 from the Customer Services desk opposite Optical Express.

Job Vacancies & Recruitment

From time to time jobs are available in stores and within Mall Management in The Mall Maidstone. Please visit the Customer Services desk to find out more and pick up an application form or visit the job vacancy pages on this website for current job and recruitment opportunities.

The Mall Promise

We promise all our customers a friendly, entertaining and enjoyable shopping experience, in a safe and clean environment with a good choice of quality food and snacks. Our Mall Team are always on hand to help, and our facilities are easy to find.

Our dedication to quality helps us attract the best choice of retailers, and the most exciting Mall promotions and events in your local area.

We always strive to improve our services and facilities at The Mall Maidstone and we'd like your suggestions, thoughts and comments. Please don't hesitate to call us on 01622 691 130 or email Paul Alcock, The Mall Maidstone General Manager. We're listening to you - it's what we're here for!



Opening Hours

Monday9.00AM - 5.30PM
Tuesday9.00AM - 5.30PM
Wednesday9.00AM - 5.30PM
Thursday9.00AM - 5.30PM
Friday9.00AM - 5.30PM
Saturday9.00AM - 5.30PM
Sunday10.30AM - 4.30PM

Bank Holidays
10.30AM - 4.30PM

For The Mall's Easter opening time please click here

(To pay for car parking after hours please visit the Security Office in the bus lane, near Bus Stop J1)


01622 691130

01622 692110



The Mall Maidstone
Pads Hill
ME15 6AT

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