Shopper Care

A message from Paul, General Manager, The Mall Maidstone

Here at The Mall Maidstone we always work hard to give you the best shopping experience. Our Mall Team are on hand to give you any assistance you may require and our specially trained Ask me Point team are always nearby to answer your queries. We'll help you with wheelchair & shop mobility hire, store locations, current special offers and help you locate Lost property. For further assistance, you can also visit the Mall Management Office situated on level 2 near Bhs.

'Spend Me' Gift Card

The Mall Spend Me Card can be used as payment in nearly all of our shops within the Mall Chequers(any store equipped for Mastercard), making them the perfect gift for everyone. The Spend Me Card is a flexible pre-paid card, available in any amount up to £1000 from the Customer Services desk opposite Optical Express.

The Mall Promise

We promise all our customers a friendly, entertaining and enjoyable shopping experience, in a safe and clean environment with a good choice of quality food and snacks. Our Mall Team are always on hand to help, and our facilities are easy to find.

Our dedication to quality helps us attract the best choice of retailers, and the most exciting Mall promotions and events in your local area.

We always strive to improve our services and facilities at The Mall Maidstone and we'd like your suggestions, thoughts and comments. Please don't hesitate to call us on 01622 691 130 or email Paul Alcock, The Mall Maidstone General Manager. We're listening to you - it's what we're here for!