Shopper Care

A message from Brian, General Manager, The Mall Luton

Here at The Mall Luton, we always work hard to give you the best shopping experience. Our Mall Team are on hand to give you any assistance you may require and our specially trained Ask me Point team are always nearby to answer your queries. We'll help you locate lost property, buy Mall gift vouchers, send or receive a fax, buy a postage stamp and we can even lend you a pushchair. For further assistance, you can also visit the Mall Management Office situated on the Gallery Level, above The Body Shop.

Gift Cards

The Mall Spend Me Card can be used as payment in nearly all of our shops within The Mall Luton (any store equipped for Mastercard), making them the perfect gift for everyone. The Spend Me Card is a flexible pre-paid card, available in any amount up to £1000 from the Ask Me Point opposite Debenhams.

Children's Centre

The Children's Centre at The Mall is a registered charity sited in The Mall Luton since 1986. The centre offers a Nursery, Crèche, Drop In facility as well as a shoppers crèche and is located on The Gallery level next to the Management Office.

For further details contact Pam Swain on 01582 402 328 or visit www.childrenscentreatthemall.org.uk.

Job Vacancies & Recruitment

From time to time jobs are available in stores and within Mall Management in The Mall Luton. Please visit the Ask Me Point to find out more and pick up an application form or visit the job vacancy pages on this website for current vacancy details.

The Mall Promise

We promise all our customers a friendly, entertaining and enjoyable shopping experience, in a safe and clean environment with a good choice of quality food and snacks. Our Mall Team are always on hand to help, and our facilities are easy to find.

Our dedication to quality helps us attract the best choice of retailers, and the most exciting Mall promotions and events in your local area.

We always strive to improve our services and facilities at The Mall Luton, and we'd like your suggestions, thoughts and comments. Please don't hesitate to call us on 01582 412 636 or email Brian McFarland, The Mall Luton's General Manager. We're listening to you - it's what we're here for!