Disabled Facilities

Our disabled toilets are free of charge and controlled by radar keys, to gain access enquire at the Ask Me Point outside M&S/Debenhams, alternatively Radar keys can be purchased from the Town Hall.

The disabled toilets are located near Bute Square, next door to Footlocker; off Central Square, between Druckers and the Fragrance shop; and in Church Street Mall at the entrance to the indoor market.

For added peace of mind there is an emergency alarm inside the toilets, should you need it.

If you have trouble using the stairs, there are lifts to the Gallery Level of The Mall, outside M&S/Debenhams as well as lifts to all car parks. All lifts in The Mall Luton have emergency alarms and low level buttons.
For easy access all our main entrances have automatic doors and guide dogs are always welcome.

There are also disabled parking bays in the Market Car Park and Central Car Park.

If using the Market Car Park in the evening, please park on the Ground floor only as the lifts in the Market Car Park are not accessible during the evening as they all lead into the closed part of the centre. Alternatively Central Car Park can be used in the evening as access to the lift is maintained.  

You'll find our Shopmobility on level 3 of Market Car Park, open from 9am to 4.30pm this service is available to all those less able shoppers that require a wheelchair, electric scooter or powered scooter to enable them to enjoy The Mall Luton's shops and facilities.

For further information please telephone 01582 738936 or visit www.lutonshopmobility.co.uk