Shopper's Info

At The Mall Ilford shopping centre, we care about our shoppers. Your experience with us matters and that's why we constantly review and update our facilities, so you experience the best standards, every day of the year. Let us give you a care free day out for you and your family.

How To Find Us

How to get to The Mall Ilford by...

  • By Car: The Mall Ilford is located minutes from the M11, A12 and A406 trunk roads. Entrances to our car park are on Havelock Street and Ley Street.
  • By Bus: Buses serving Ilford, 25, 86, 123, 128, 129, 145, 147, 150, 167, 169, 179, 296, 364, 366, 369, 396, 462, 667, 679, 958, N86, and W19
  • By Train: Ilford Station is directly opposite the Mall Ilford.

Like Some Help?

Our Customer Services is located on: Level 2

You can find Mall Management on: Level 5

Marc Myers
General Manager
marc.myers@themall.co.uk
Andrea Marie
Marketing Manager
andrea.marie@themall.co.uk
Shara Chowdhury 
Operations Manager
shara.chowdhury@themall.co.uk  

 

Shopper Care

A message from Marc, General Manager, The Mall Ilford

Here at The Mall Ilford we always work hard to give you the best shopping experience. Our Mall Team are on hand to give you any assistance you may require and our specially trained Ask me Point team are always nearby to answer your queries.

For further assistance, you can also visit the Mall Management Office situated on level 5.

Job Vacancies & Recruitment

From time to time jobs are available in stores and within Mall Management in The Mall Ilford. Please visit the Customer Services desk to find out more and pick up an application form or visit the job vacancy pages on this website for current job and recruitment opportunities.

The Mall Promise

We promise all our customers a friendly, entertaining and enjoyable shopping experience, in a safe and clean environment with a good choice of quality food and snacks. Our Mall Team are always on hand to help, and our facilities are easy to find.

Our dedication to quality helps us attract the best choice of retailers, and the most exciting Mall promotions and events in your local area.

We always strive to improve our services and facilities at The Mall Ilford and we'd like your suggestions, thoughts and comments. Please don't hesitate to call us on 0208 553 3000 or email Marc Myers, The Mall Ilford General Manager. We're listening to you - it's what we're here for!