Shopper's Info

At The Mall Gloucester shopping centre, we care about our shoppers. Your experience with us matters and that's why we constantly review and update our facilities, so you experience the best standards, every day of the year. Let us give you a care free day out for you and your family.

How To Find Us

How to get to The Mall Gloucester by...

  • By Car:

    FROM M5 -
    Take junction 11 off M5 and follow signs for Gloucester City Centre and Railway Station. After passing Railway Station on your left, go straight over 3 sets of traffic lights. On the fourth set of traffic lights turn right into Park Road - the park will then be on your left - go to the end of the road and then turn right into Brunswick Road, through one set of traffic lights and past the Technical College on your left. Before you come to the end of this road turn left into the NCP Car Park which is on the roof top of The Mall Gloucester.

    FROM A40 /A417 -
    Take the A417 to Gloucester. When you come to a roundabout with Cheltenham & Gloucester (C&G) on your left, go straight over this roundabout and head for Gloucester City Centre and Railway Station. Go over another roundabout and then to some traffic lifts (a large intersection) turn right here over the bridge signs for City Centre and Railway station. Go over one set of Traffic Lights. You will pass Asda on your left. Take a left turn at the next set of traffic lights go over one set of traffic lights, and keep in right hand lane and turn right at next set of traffic lights into Park Road, go to end of this road T junction turn right onto Brunswick Road, go through one set of traffic lights and past the Technology College on your left, and you will come to a pedestrians' area, and bus stops, where you have to turn left into NCP Car park which is on the roof top of The Mall Gloucester.
  • By Bus: From Gloucester bus station, follow signs for the city centre. Walk down Clarence Street and at the end turn right on to Eastgate Street. You will find the main entrance to The Mall Gloucester a little further down on the left hand side.
  • By Train: From Gloucester train station, follow signs for the city centre. Cross over Bruton Road and walk down Station Road. At the end, turn right on Station Road then left down Clarence Street. At the end of the road, turn right on to Eastgate Street. You will find the main entrance to The Mall Gloucester a little further down on the left hand side.

Like Some Help?

Our Customer Services is located on: Ground floor in Market Way

You can find Mall Management in: Eastgate Chambers, 2nd Floor, 22 Eastgate Street (next to Heart 102.4 Studios)

Neil Draper
General Manager
neil.draper@themall.co.uk
Jason Robinson
Operations Manager
jason.robinson@themall.co.uk

Charlotte Dembenski
Marketing Manager
charlotte.dembenski@themall.co.uk

 

Shopper Care

A message from Neil, General Manager, The Mall Gloucester.

Here at The Mall Gloucester we always work hard to give you the best shopping experience. Our Mall Team are on hand to give you any assistance you may require and our specially trained Ask me Point team are always nearby to answer your queries. We'll help you locate lost children or property as well as answering any questions you have about your Mall. For further assistance, you can also visit the Mall Management Office situated on the 2nd Floor of Eastgate Chambers, at the Eastgate Street entrance next door to Heart fm 102.4 Studios. We'd also like to help keep your little ones safe, so child wristbands are available free of charge at the Ask Me Point on the ground floor.

Job Vacancies & Recruitment

From time to time jobs are available in stores and within Mall Management in The Mall Gloucester. Please visit the Customer Services desk to find out more and pick up an application form or visit the job vacancy pages on this website for current job and recruitment opportunities.

The Mall Promise

We promise all our customers a friendly, entertaining and enjoyable shopping experience, in a safe and clean environment with a good choice of quality food and snacks. Our Mall Team are always on hand to help, and our facilities are easy to find.

Our dedication to quality helps us attract the best choice of retailers, and the most exciting Mall promotions and events in your local area.

We always strive to improve our services and facilities at The Mall Gloucester and we'd like your suggestions, thoughts and comments. Please don't hesitate to call us on 01452 520 023 or email Neil Draper, The Mall Gloucester General Manager. We're listening to you - it's what we're here for!