Shopper's Info

At The Mall Falkirk shopping centre, we care about our shoppers. Your experience with us matters and that's why we constantly review and update our facilities, so you experience the best standards, every day of the year. Let us give you a care free day out for you and your family.

How To Find Us

How to get to The Mall Falkirk by...

  • By Car:

    From the West & M876:
    Follow Camelon Road towards the town centre, pass the Town Hall on your left and drive into West Bridge Street taking the right hand lane. To turn right at the traffic lights, take the left hand lane marked H'GATE, follow the left hand lane and drive straight on, our car park entrance is behind the roundabout.

    From the East & M9:
    Follow signs for Callendar Park and town centre. Drive along Callendar Road to the final roundabout which is opposite Tesco. Take a left at the roundabout onto Arnot Street, pass Lidl on the left and drive straight on. At the next mini roundabout which is opposite a school, turn right into Cochrane Avenue. Drive straight on and turn right at the next mini roundabout into Cockburn Street. The entrance to our car park is on the right hand side at the next roundabout.
  • By Bus: The town centre is well served by the local network, First Bus. The main bus station is located at the east end of the High Street with services also dropping off and collecting from the bus lane in Newmarket Street, both are a few minutes walk from the Mall. For timetable information call First on 0870 608 2 608
  • By Train: The Mall is located a short distance from 2 train stations. The main Glasgow - Edinburgh commuter line stops at Falkirk High Station which is approximately 10 minutes walk. All other services will operate through Falkirk Grahamston Station which is in the heart of the town centre, a few minutes walk from The Mall. For timetable information call First Rail on 08457 48 49 50

Like Some Help?

Our Ask Me Point is located on: 5th floor (Shops / High Street level)

You can find Mall Management on: 4th floor at the Atrium

Suzanne Arkinson
General Manager
suzanne.arkinson@themall.co.uk

Bill Wilson
Operations Manager
bill.wilson@themall.co.uk
Margaret Foy
Marketing Manager
Margaret.foy@themall.co.uk
Beatrice Pringle
Administrator
beatrice.pringle@themall.co.uk

 

Shopper Care

A message from Suzanne, General Manager, The Mall Falkirk

Here at The Mall Falkirk we always work hard to give you the best shopping experience. Our Mall Team are on hand to give you any assistance you may require and our specially trained Ask me Point team are always nearby to answer your queries. The Customer Services staff are happy to direct you to find what your looking for whether its advice on a gift for a loved one or simply directions around the Mall.

We'll help you locate lost property, provide change for the pay stations, provide wheelchair assistance and let you know about events and special offers. For further assistance, you can also visit the Mall Management Office situated on level 4 at the Atrium.

Job Vacancies & Recruitment

From time to time jobs are available in stores and within Mall Management in The Mall Falkirk. Please visit the Customer Services desk to find out more and pick up an application form or visit the job vacancy pages on this website for current job and recruitment opportunities.

The Mall Promise

We promise all our customers a friendly, entertaining and enjoyable shopping experience, in a safe and clean environment with a good choice of quality food and snacks. Our Mall Team are always on hand to help, and our facilities are easy to find.

Our dedication to quality helps us attract the best choice of retailers, and the most exciting Mall promotions and events in your local area.

We always strive to improve our services and facilities at The Mall Falkirk and we'd like your suggestions, thoughts and comments. Please don't hesitate to call us on 01324 631 985 or email Suzanne Arkinson, The Mall Falkirk General Manager. We're listening to you - it's what we're here for!