Shopper's Info

At The Mall Bristol shopping centre, we care about our shoppers. Your experience with us matters and that's why we constantly review and update our facilities, so you experience the best standards, every day of the year. Let us give you a care free day out for you and your family.

How To Find Us

How to get to The Mall Bristol by...

  • By Car: Leave M32 (inbound) turning right onto Bond Street (A4044).
    At St James Barton roundabout take 1st exit onto the Haymarket.
    Take the 2nd left onto Bridewell Street, and then turn left onto Nelson Street.
    Take the first right onto Fairfax Street, you will see the Mall car park on your right.
  • By Bus: FROM BUS STATION Leave the bus station onto Whitson Street, turn right onto Lower Maudlin Street. Cross over at the traffic lights walking towards Union Street, keep walking you will see Tesco on the corner, the Mall is opposite.
  • By Train: You can catch the number 8/9 bus from outside the train station or a 15 min walk. Turn right out of the train station at the end of the road turn right again, at the round about go straight across, passing the Novotel Hotel, you will be on Victoria Street. Continue walking, you will go over Bristol Bridge, go up the hill and follow the road to the right; you will see the Mall on the corner ahead of you.

Like Some Help?

Our Customer Services is located on: Ground floor

You can find Mall Management on: 1st floor

Colin Lang
General Manager
colin.lang@themall.co.uk
Simon Dix
Marketing Manager
simon.dix@themall.co.uk
Keith Randall
Operations Manager
keith.randall@themall.co.uk

 

Shopper Care

A message from Colin, General Manager, The Mall Bristol

Here at The Mall Bristol we always work hard to give you the best shopping experience. Our Mall Team are on hand to give you any assistance you may require and our specially trained Customer Services team are always nearby to answer your queries. We'll help you locate lost property and answer your questions. For further assistance, you can also visit the Mall Management Office situated on the 1st Floor near Boots.

The Mall Promise

We promise all our customers a friendly, entertaining and enjoyable shopping experience, in a safe and clean environment with a good choice of quality food and snacks. Our Mall Team are always on hand to help, and our facilities are easy to find.

Our dedication to quality helps us attract the best choice of retailers, and the most exciting Mall promotions and events in your local area.

We always strive to improve our services and facilities at The Mall Bristol and we'd like your suggestions, thoughts and comments. Please don't hesitate to call us on 0117-929 0569 or email Colin Lang, The Mall Bristol General Manager. We're listening to you - it's what we're here for!