Disabled Facilities

The disabled toilet is within easy reach on the ground floor. It's free of charge and is accessed with a radar key.

For added peace of mind there is an emergency alarm inside the toilet, should you need it.

If you have trouble using the stairs, there are lifts to all floors of The Mall Maidstone. All lifts in The Mall Maidstone have low level buttons. A ramp provides easy access from the car park and a wheel chair is available for your use. To hire automatic or manual wheelchairs and powered scooters theses can be booked on 01622 691 130.

Our main doors are automatic for easy access and guide dogs are always welcome.

Also if you wish to borrow a mobility scooter or get disabled parking please register with Town Centre Management first.

Freshen Up

We want you to shop in comfort. That's why at The Mall Maidstone we pride ourselves on the accessibility and standards of our toilet facilities.
They are located on the 2nd Floor, adjacent to Iceland and the bus lane.

Baby Fresh

It's no fun for little ones (or you) when they are uncomfortable. At The Mall Maidstone our Parent and Baby room has a baby changing and feeding area as well as a toddler toilet, a toilet and a nappy vending service. Baby Fresh facilities can be found on level 2 next to the public toilets. It's clean and secure, so you can all take time-out and refresh.


Free WiFi is available for shoppers at The Mall Maidstone through The Cloud. To access the service, check that WiFi is enabled on your device and select 'The Cloud' from the list of available networks. Open your internet browser and The Cloud landing page should appear. If it is your first time using The Cloud network follow the simple one-time registration process.  

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