Customer Care

"Here at The Mall Luton, we always work hard to give you the best shopping experience. Our Mall Team are on hand to give you any assistance you may require and our specially trained Ask Me Point team are always nearby to answer your queries, help you locate lost property and buy Mall Gift Cards. Also, if you shop online at our retailers you can pick your goods up when it's convenient to you, or return products bought online using the CollectPlus service. For further assistance, you can also visit the Mall Management Office situated on the Gallery Level".

A message from Roy, General Manager, The Mall Luton


Gift Card

The Mall Gift Card can be used as payment in nearly all of our shops within The Mall Luton (any store equipped for Mastercard), making them the perfect gift for everyone. The Gift Card is a flexible pre-paid card, available in any amount up to £1000 from the Ask Me Point in Central Square outside HMV.

Job Vacancies

From time to time jobs are available in stores and within Mall Management in The Mall Luton. Please visit the Ask Me Point desk to find out more and pick up an application form or visit the job vacancy pages on this website for current job and recruitment opportunities.

The Mall Nursery & Creche

The Mall Nursery & Crèche at The Mall Luton is a registered charity sited in The Mall since 1986. The centre offers a Nursery, Crèche, Drop In facility as well as a shoppers crèche and is located on The Gallery level next to the Management Office.

For further details contact Annamarie Finn on 01582 45 85 45 or visit www.themallnurseryandcreche.org.uk

Our Ask Me Point  is located in Central Square outside HMV. You can find Mall Management on the Gallery Level, next door to The Mall Nursery & Crèche.


Mall Management

  • Lavinia Douglass

    Lavinia Douglass

    Marketing Manager

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  • Patricia Muckett

    Patricia Muckett

    Marketing Assistant

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  • Tracey Bateman

    Tracey Bateman

    Business Manager

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  • Dene Murphy

    Dene Murphy

    Marketing Assistant

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