The Mall observes all statutory obligations in relation to health and safety, fire safety, disability discrimination, data protection and asbestos management. We strive to continuously improve our performance in all these areas, in order to deliver a safe, secure environment for our shoppers and staff.
Summary Policies and Processes
We regularly review our policies and processes to ensure that we maintain optimal standards of corporate governance. This is particularly important in an expanding business like ours. Our cross-functional executive team regularly reviews systems and processes in all areas of the business. Our open, listening management style means that, wherever they work and whatever their role, any member of a Mall team can feel free to make observations and recommendations on how our systems are working and how to improve them.
Employment Law
The Mall aims to work within the framework of employment law best practice and within the values of the business at all times when dealing with legal matters. We are experienced in handling TUPE issues and aim to achieve a smooth transition for all employees or integration into The Mall business.
Risk Management
We conduct an ongoing business-wide risk management review to identify potential risks. We also establish local systems to minimise those risks to the business.
Health and Safety
The management of health and safety is high on the agenda in every Mall. As part of the team we employ a National Compliance Manager with a professional background in environmental health to review our health and safety strategy and audit our health and safety systems across the business. We have set up health and safety committees at each Mall and at Mall Central, our headquarter offices in London and Glasgow, to ensure that health and safety remains an integral part of The Mall's corporate communication culture. We have a clearly defined and communicated health and safety policy.
Reporting
Each at-Mall team undertakes a comprehensive annual business review to plan strategy and set objectives for the next 12 months. General Managers report in detail to the Executive Board at regular intervals on progress towards their objectives, thereby ensuring that all our operations remain responsibly aligned to business plans.
To keep our investors informed about our activities and performance, we distil individual business plans into monthly reports and submit these as required to the many stakeholders in the business, actively measuring our performance against business targets.
Our focus is on clear, concise reporting at all levels, and we work hard to ensure optimum levels of reporting to all stakeholders.
Insurance
Insurance is arranged to cover business risks across The Mall portfolio. We ensure best value through annual competitive tendering, and seek to ensure that all potential losses and risks are adequately covered by an appropriate insurance policy. Our insurance activities are compliant with the regulations of the Financial Services Authority.
